At Kingshub, we strive to provide the highest quality products and ensure your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please keep the receipt or proof of purchase.
If you would like to initiate a return, please contact our customer service team at info@kingshub.com. They will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method.
Please be aware that it may take some time for the refund to be reflected in your account, as processing times may vary depending on your bank or credit card company.
It is important to note that certain items are not eligible for return. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the eligibility of a specific item, please contact our customer service team for clarification.
If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. Our team will evaluate the issue and make it right.
For customers in the European Union, there is an additional 14-day cooling off period. During this time, you have the right to cancel or return your order for any reason, without justification. The same eligibility criteria mentioned above apply.
If you have any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with your kingshub purchase.
